How do I know the products delivered will be good quality?
We are a family run business, established in 2000. We are not in the business of shipping poor quality print to make a quick profit. We want to build relationships that see clients returning again and again, recommending us to others. We can only hope to do this if the print we supply is of a high standard. We print in our own workshop in Knapwell, so have total quality control over the products we produce. If for any reason you are not happy with the goods we provide, let us know and we will put it right.
How long will my job take?
This depends upon the product ordered. Many products, such as business cards, short run leaflets, etc are shipped within 24 hours. Other products may take 2-4 days. The product pages will tell you the expected delivery timescale. If you have a tight deadline, call your account manager on 01733 602 302 and we will do all we can to help.
What file formats do you accept?
PDF files are preferred, however we can accept most other file formats. Our free file checking service will check for any obvious errors such as bleed and paper size. We do not however proof read the file, so please ensure you have thoroughly checked your typing!!
Do you supply proofs?
If we create the artwork for you, we will always provide a proof. If you supply us with print ready artwork, we would not usually supply a proof unless one is asked for. Proofs can be supplied by email as a pdf or a hard copy through the post. In either case, our proofs are free of charge.
How do you deliver goods and what do you charge?
We use UK Mail Next Day. Deliveries made by UK Mail will be between 8am and 5pm Monday to Friday. Delivery charges at only £5.95 regardless of how much your order!
Can you deliver on Saturdays?
Yes, we can deliver between 8am and noon on Saturdays if required, however there is a charge for this service.
Can I cancel my order after payment has been made?
If we have not yet started work on your order, then yes, you may cancel your order by email and a full refund will be issued. If we have already begun work on your order then payment will required in full.